Return Policy

Return Policy

The health and safety of Sportmasx employees, our customers, and our community is our top priority.

Due to the current COVID-19 status, effective April 1, 2020, we are temporarily suspending Sportmasx product returns until further notice. Our return policy will be extended from the receipt date for impacted purchases during this suspension period. In other words, if you have a return that expires during this time frame, we’re extending the return window by 30 days once we reinstate our return policy.

Thank you for your understanding and stay healthy!

Items ordered on Sportmasx.com may be returned in their original condition for a refund within 30 days of our reinstated return policy. Returned items must be unworn, unwashed, undamaged, and the original packaging.

US Customers

  1. Please contact us and we can advise how to return if you are needing help with an exchange.
  2. Please ship back to our facility: 20-20 129th Street, College Point NY 11356 
  3. No Refund on International Shipping Cost

WHAT IS YOUR RETURN POLICY?

You can return your items within 30 days of your purchase for a full refund excluding the shipping cost. Items must be unworn and still have packaging intact.
*We will not process refunds for items without packaging intact*

AM I ABLE TO PROCESS AN EXCHANGE?

At this time, we are able to exchange the product for equal value.
A shipping and handling fee will be charged to customers for exchanges.

ITEM MISSING FROM YOUR ORDER?

Send us an Email: [email protected]

RETURNS & EXCHANGES

Merchandise can be returned for a product refund or exchanged within 30 days of the delivery date.
Sale merchandise can be returned for a product refund or exchange within 30 days of the delivery date.
We will only accept returns for items that have not been worn, altered, or washed.

Upon receipt of returned goods, Sportmasx.com reserves the right to deny refund if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.

The customer is required to pay the shipping on return orders sent from outside the United States.